Terms and Conditions
Methods of Payment
We accept cash, Interac e-transfer, credit card, and Paypal. Any money transfer or handling fees will be the responsibility of the renter. Secure online transactions are handled through Paypal. Please note that credit card transactions carry a handling fee of 4%.
First-Come-First-Served
Our guest suites are booked on a first-come-first-served basis. If two different guests request the same dates, the first guest to submit a security deposit will secure the booking.
Cancellation
Do not pay the security deposit until you are prepared to guarantee your booking as the security deposit is non-refundable if you cancel or change your booking. However, if you have to cancel your booking, we will do our best to advertise the vacancy. If we get a replacement booking, we will refund your deposit, in full or in part, depending on the dates of the new booking.
Early Departure
In case of early departure, the remainder of the rental amount is non-refundable. However, if you need to leave early, we will do our best to advertise the vacancy. If we get a replacement booking, we will refund the remainder of the rental amount, depending on the dates of the new booking.
Security Deposit
Paying a security deposit indicates your intent to guarantee the booking of the guest suite. Do not pay the security deposit until you are prepared to guarantee your booking, as the security deposit is non-refundable if you cancel or change your booking. Note: the security deposit is not a down-payment; it is in addition to the rental amount.
Rental Amount
The full rental amount is due on the day of your arrival. If paying by credit card, a processing fee will be added to the rental amount. Note: the security deposit is not a down-payment of the rental amount.
Damage Deposit
Upon your arrive, the security deposit becomes the damage deposit. It is not part of the rental amount. The damage deposit will be refunded after your departure, and after the suite has been fully cleaned, inspected, and prepared for the next guest, barring damages to the suite or cancellations. The deposit is usually refunded less than 7 days after departure. Under no circumstances are deposits returned prior to departure, or prior to a full cleaning.
Number of Guests
There are restrictions on the number of guests that can stay in our suites. Prior to booking, we require the exact number of guests (including all adults and children) who will be staying in the suite. We reserve the right to decline or terminate bookings that exceed these limitations and/or that exceed the guest number agreed upon at the time of booking.
Maximum Occupancy
Sunshine Suite maximum - Three (two adults and a child) is the maximum number of guests/occupants for the Sunshine Suite, assuming that all are one family. For non-family, the limit is two adults.
Classic Suite (including ensuite bedroom) - Four (adults/children) is the maximum number of guests/occupants, assuming that all are one family. For non-family, the limit is two adults.
Classic Suite (excluding ensuite bedroom) - Three (two adults and a child) is the maximum number of guests/occupants, assuming that all are one family. For non-family, the limit is two adults.
Also, it is not possible for one group to book both of our suites for the same period.
Code
Registered Guests will be asked to provide a door code for use only by them during their stay. Registered Guests will need to meet any Visitors at the building's entrance to let them in; visitors can ring the suite's doorbell (at East entrance) or call the guest to open the door for them.
Under NO CIRCUMSTANCES are Visitors to enter the building or guest suite using a code. If this occurs, Registered Guests run the risk of having their entry code permanently removed from the doors.
Visitors
Registered Guests may have Visitors in the suite from 9am until 11pm. Visitors cannot stay overnight (visitors includes family members, friends, colleagues, acquaintances, etc. who were not registered at the time of booking).
Linen Change/Bathroom Clean
As a service to guests and also as a means of maintaining the suite and preventing permanent damage, we provide a weekly clean of the bathroom including a change of suite linens and restocking of suite supplies. The approximate date of this non-optional service is noted on the suite calendar (and is typically about a week from check-in). We will contact you the day before to arrange a suitable time. It takes 45 to 60 minutes. Guests may choose to stay in the suite or go out during this time.
Receiving Mail
Due to the large quantity of letters/other mail received at 427 Cumberland for recipients no longer living in the building, we do not forward mail.
Please note, the guest suite mailboxes are only checked about once a month and the only mail that's forward is Permanent Resident cards, credit cards or Manitoba Health cards. It is, however, the receiver’s responsibility to contact us if they are awaiting any of the three cards listed above. It is also the recipient's responsibility to pay for any needed forwarding/postage costs.
All other mail will be “Returned to Sender” so please provide your permanent address, as soon as possible, to ALL organizations with which the suite/building’s address has been shared so as not to miss any requested correspondence nor overload our small mailboxes with unrequested adverting etc.
No Partying/Smoking/Pets Policy
Our intent is for all our guests to enjoy their stay in our suites. Only the registered overnight guests are permitted to be in the suite after 11pm. Also any person(s) found to be smoking, having a party in the suite, making excessive noise, or exceeding the number of permitted guests, will be evicted without refund; no warning will be given.
We accept cash, Interac e-transfer, credit card, and Paypal. Any money transfer or handling fees will be the responsibility of the renter. Secure online transactions are handled through Paypal. Please note that credit card transactions carry a handling fee of 4%.
First-Come-First-Served
Our guest suites are booked on a first-come-first-served basis. If two different guests request the same dates, the first guest to submit a security deposit will secure the booking.
Cancellation
Do not pay the security deposit until you are prepared to guarantee your booking as the security deposit is non-refundable if you cancel or change your booking. However, if you have to cancel your booking, we will do our best to advertise the vacancy. If we get a replacement booking, we will refund your deposit, in full or in part, depending on the dates of the new booking.
Early Departure
In case of early departure, the remainder of the rental amount is non-refundable. However, if you need to leave early, we will do our best to advertise the vacancy. If we get a replacement booking, we will refund the remainder of the rental amount, depending on the dates of the new booking.
Security Deposit
Paying a security deposit indicates your intent to guarantee the booking of the guest suite. Do not pay the security deposit until you are prepared to guarantee your booking, as the security deposit is non-refundable if you cancel or change your booking. Note: the security deposit is not a down-payment; it is in addition to the rental amount.
Rental Amount
The full rental amount is due on the day of your arrival. If paying by credit card, a processing fee will be added to the rental amount. Note: the security deposit is not a down-payment of the rental amount.
Damage Deposit
Upon your arrive, the security deposit becomes the damage deposit. It is not part of the rental amount. The damage deposit will be refunded after your departure, and after the suite has been fully cleaned, inspected, and prepared for the next guest, barring damages to the suite or cancellations. The deposit is usually refunded less than 7 days after departure. Under no circumstances are deposits returned prior to departure, or prior to a full cleaning.
Number of Guests
There are restrictions on the number of guests that can stay in our suites. Prior to booking, we require the exact number of guests (including all adults and children) who will be staying in the suite. We reserve the right to decline or terminate bookings that exceed these limitations and/or that exceed the guest number agreed upon at the time of booking.
Maximum Occupancy
Sunshine Suite maximum - Three (two adults and a child) is the maximum number of guests/occupants for the Sunshine Suite, assuming that all are one family. For non-family, the limit is two adults.
Classic Suite (including ensuite bedroom) - Four (adults/children) is the maximum number of guests/occupants, assuming that all are one family. For non-family, the limit is two adults.
Classic Suite (excluding ensuite bedroom) - Three (two adults and a child) is the maximum number of guests/occupants, assuming that all are one family. For non-family, the limit is two adults.
Also, it is not possible for one group to book both of our suites for the same period.
Code
Registered Guests will be asked to provide a door code for use only by them during their stay. Registered Guests will need to meet any Visitors at the building's entrance to let them in; visitors can ring the suite's doorbell (at East entrance) or call the guest to open the door for them.
Under NO CIRCUMSTANCES are Visitors to enter the building or guest suite using a code. If this occurs, Registered Guests run the risk of having their entry code permanently removed from the doors.
Visitors
Registered Guests may have Visitors in the suite from 9am until 11pm. Visitors cannot stay overnight (visitors includes family members, friends, colleagues, acquaintances, etc. who were not registered at the time of booking).
Linen Change/Bathroom Clean
As a service to guests and also as a means of maintaining the suite and preventing permanent damage, we provide a weekly clean of the bathroom including a change of suite linens and restocking of suite supplies. The approximate date of this non-optional service is noted on the suite calendar (and is typically about a week from check-in). We will contact you the day before to arrange a suitable time. It takes 45 to 60 minutes. Guests may choose to stay in the suite or go out during this time.
Receiving Mail
Due to the large quantity of letters/other mail received at 427 Cumberland for recipients no longer living in the building, we do not forward mail.
Please note, the guest suite mailboxes are only checked about once a month and the only mail that's forward is Permanent Resident cards, credit cards or Manitoba Health cards. It is, however, the receiver’s responsibility to contact us if they are awaiting any of the three cards listed above. It is also the recipient's responsibility to pay for any needed forwarding/postage costs.
All other mail will be “Returned to Sender” so please provide your permanent address, as soon as possible, to ALL organizations with which the suite/building’s address has been shared so as not to miss any requested correspondence nor overload our small mailboxes with unrequested adverting etc.
No Partying/Smoking/Pets Policy
Our intent is for all our guests to enjoy their stay in our suites. Only the registered overnight guests are permitted to be in the suite after 11pm. Also any person(s) found to be smoking, having a party in the suite, making excessive noise, or exceeding the number of permitted guests, will be evicted without refund; no warning will be given.